Is Your Association “Clumsy”?

Does your association staff trip over themselves as they attempt to do their work? When a decision needs to be made, do they stop in their tracks to figure out who makes the  decision and how it gets made? Does your “policies and procedures” manual weigh over 10...
How Do You Respond to New Members?

How Do You Respond to New Members?

You’re never more excited about a purchase or transaction more than in the first moments. And, that goes for individuals or organizations when they join associations. So what happens when your membership department receives the check? Does someone from your...